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Virtual Paralegalism

The Blog Formerly Known As Practical Paralegalism

Saturday LOL: A Lesson in Phone Etiquette

I’m posting this video today, because I know many of you are cat people. Plus, I know many of my readers spend a great deal of their time at work talking to disgruntled callers, including clients, potential clients and opposing parties. (For some reason, people seem to be much more comfortable yelling at the legal staff instead of the actual attorney.)

While I know all of you are too good at your jobs to ever consider giving anything less than excellent customer service, who hasn’t fantasized about doing this in the middle of a difficult telephone conversation?

I like one commenter’s quip, “Leave your message after the meow.”

2 Responses to Saturday LOL: A Lesson in Phone Etiquette

  1. Ha! That is TERRIFIC! Wow I wonder if I can train my cat (who BTW looks just like the one in the video) to handle our firm's clients in a similar fashion! Love it!

  2. I've decided the next time a caller lets loose with expletives (a once in a blue moon thing – but still it happens), I'll just meow and wander away from my desk 🙂

Contact Info:

Lynne J. DeVenny, N.C. State Bar Certified Paralegal

Owner & Virtual Paralegal, DeVenny Paralegal Services

Email: lynne.devenny[at]

Telephone: 336-582-0003

Inquiries are welcome, with free quotes available.

Meet Lynne:

Lynne DeVenny is a North Carolina State Bar Certified Paralegal with over 27 years of experience working on complex litigation cases, including medical malpractice, personal injury, workers’ compensation, and Social Security disability.

Disclosure: I am not a lawyer and cannot provide legal representation or legal advice.

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